Real humans, real answers

We're here before,
during & after your purchase.

Whether you're evaluating AddiPress Pro, stuck on a technical issue, or scaling up your portal — our team is a message away.

< 4 h
avg. ticket reply
on weekdays
14 days
money-back
guarantee
24 / 7
documentation
& community
How to reach us

Choose the fastest path to your answer

Different questions deserve different channels. Here's what works best for what.

🎟️

Ticket Support

Submit a support request from the plugin dashboard or using the form below. Our team responds with a full, personal answer — not a template.

📬 Avg. reply under 4 h Open a ticket →
📧

Email Support

For detailed technical questions, bug reports, or billing issues that require context and attachments. We reply with a full answer, not a template.

📬 Reply within 4 hours Send an email →
📚

Documentation

Comprehensive step-by-step articles covering every feature — from initial setup through advanced configuration, API reference, and hooks.

📖 Full coverage Browse the docs →
🎥

Video Tutorials

Watch real portal setups from scratch, covering key features, use cases, and common configurations step by step.

🎬 Video library Watch tutorials →
Send a message

Contact our team directly

Fill in the form and we'll route your request to the right specialist. First response within 4 hours on weekdays.

New support request
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Support hours

Mon–Fri, 8:00–22:00 CET. Pro & Agency customers get priority support. Weekend tickets handled next business day.

Send a message →

Direct contacts

📧
General & pre-sales
hello@addipress.com
🔧
Technical support
support@addipress.com
💳
Billing & licensing
billing@addipress.com
🤝
Partnerships & agencies
partners@addipress.com

Support hours

⏰
Ticket support
Mon–Fri, 8:00–22:00 CET
Pro: priority email support · Agency: dedicated channel
📧
Email support
7 days a week
Reply within 4h on weekdays, 12h on weekends
📚
Docs & community
Available 24 / 7
Support levels

What's included in your plan

Both plans include real human support and lifetime updates. Agency adds a dedicated support channel and onboarding call.

★ Most popular
Pro
$349
  • ✓ Priority email support
  • ✓ Full documentation access
  • ✓ Video tutorials library
  • ✓ Lifetime updates included
  • ✓ Bug fix priority queue
  • — Dedicated onboarding call
  • — Dedicated support channel
Agency
$799
  • ✓ Dedicated support channel
  • ✓ Full documentation access
  • ✓ Video tutorials library
  • ✓ Lifetime updates included
  • ✓ Bug fix priority queue
  • ✓ Dedicated onboarding call
  • ✓ Early access to new features

Response times are targets during business hours (Mon–Fri, CET). Weekend tickets are handled next business day unless marked urgent.

Not a customer yet?

Thinking about buying? Talk to us first.

No pressure, no sales pitch. Ask us anything about whether AddiPress Pro is the right fit for your portal idea — we'll give you an honest answer.

Send a question → View pricing plans Browse the FAQ
Ready to start?

Launch your portal — we'll be with you every step.

14-day money-back guarantee. Full support access from day one.

Get AddiPress Pro → View pricing plans